Buses in Gyeonggi-do and Incheon will charge an additional fee for the next ride if you don’t tag your transportation card when you get off. Please be sure to tag your transportation card when you get off.

You cannot transfer if you are riding the same route back-to-back (e.g., if you get off bus 35 and board bus 35, you cannot transfer; if you get off bus 35 and board bus 75, you can transfer).

Transit discounts do not apply, and for Gyeonggi and Incheon buses, a penalty of KRW 700 will be charged for the next public transportation ride.

Yes, you can pay in taxis that have EZL’s payment terminals installed. Let the driver know that you are paying with a transportation card.

If a transportation fare is paid in error, we need to see the following information so we can provide you with the correct guidance ① transportation card number, ② date and time of use, ③ boarding or alighting stop, ④ payment attempt, and ⑤ other information. Please email us the above information. Please note that any additional fares incurred as a result of not tagging your transportation card upon alighting are non-refundable.

The balance is displayed when you pay with your transportation card. You can check your transportation card balance using “EZL TOP-UP App”, and you can also check it at convenience stores (CU, GS25, Seven Eleven, Emart 24) or EZL Card charging stations that accept EZL Card (RF).

Transportation card balances can be refunded at convenience stores nationwide. Note that a refund fee applies.(Only amounts of 20,000 or less will be refunded in KRW)

Prepaid transportation cards are bearer cards, so you can’t pause or refund transactions. You can only reload balances and refunds if you have a physical card.